FAQ

Common
questions.

If your question isn’t answered here, contact us at support@enpasso.com.

Getting Started

What is Enpasso?

Enpasso is an AI-powered chess coaching platform. Import your games from Lichess or via PGN, review them with an AI coach, solve daily puzzles, and receive a personalised training program built around your specific weaknesses.

Do I need a Lichess account?

No. You can import games manually via PGN, or create an Enpasso account and use the platform independently. Connecting Lichess is optional and simply makes importing games faster.

How do I import my games?

Go to Games → Import. You can paste a PGN directly, or connect your Lichess account in Settings to import games automatically.

Coaching Credits

What are coaching credits?

Coaching credits pay for your AI coach: its replies and game reviews. Free accounts get a one-time trial to try the coach. Pro gives you 500 credits per billing cycle, and Elite gives you 4,000.

Do unused credits roll over?

Monthly plan credits on Pro and Elite refresh each billing cycle. Annual plans get the whole year of credits upfront. The free trial is one-time and doesn’t refresh.

Do voice and scanning use coaching credits?

Yes. Each spoken turn with your coach and each reply read aloud uses one coaching credit, the same as a message; if nothing was heard, the credit is returned. Scanning a scoresheet, book page or PDF uses 10 credits, or 2 if nothing readable was found or only part could be read. Reading a position from a screenshot is free.

What happens when I run out of credits?

You'll see a notice in the coach workspace. Subscribe to a plan with a monthly coaching allowance to continue.

Plans & Billing

Can I cancel my subscription?

Yes, at any time. Go to Settings → Billing and open the customer portal. Your subscription will remain active until the end of the current billing period.

How do I upgrade or downgrade my plan?

Go to Settings → Billing and open the customer portal. From there you can switch plans, update your payment method, or cancel.

Is my payment information secure?

Yes. Payments are processed securely through Polar, and we never store your card details on our servers.

Do you offer refunds?

Refund requests are handled case by case. If you believe you were charged in error, email billing@enpasso.com and we'll review it.

Voice

Can I talk to my coach?

Yes, on Pro and Elite. Tap the microphone in the message box and speak: your words appear as you talk, and go into the message box for you to check before you send. Under any reply, tap Listen to hear it read aloud. Elite adds hands-free voice mode, where your coach listens, answers out loud and listens again, and you can talk over it to stop it.

Which plans include voice?

Talking to your coach and hearing replies read aloud come with Pro and Elite. Hands-free voice mode comes with Elite. On a plan that does not include a voice control you can still tap it to see what it does and how to get it.

Does Enpasso record or keep my voice?

No. Your speech is turned into text while you talk, and we do not save the audio. The text becomes a normal message in your chat and is stored like anything you type. See the Privacy Policy for the details.

Can I choose the coach’s voice?

Yes. Go to Settings → Coach → Speaking voice and pick one of four voices; you can hear each one before you choose.

Scanning & Screenshots

Can I turn a photo of my scoresheet into a game?

Yes, on Pro and Elite. Tap + in the chat, choose Scan or photo, then A handwritten scoresheet. Lay the sheet flat in good light and fill the frame. It is read by AI, with a second reader double-checking where it can, and every move is checked against the rules of chess. You then review the game, tap any move to change it, and moves that could not be read are left for you to pick. Nothing is saved until you confirm, and the photo is not stored.

Can I import games from a book page or a PDF?

Yes, on Pro and Elite. Under Scan or photo, choose A book page or screenshot of moves, or A PDF. For a PDF you choose the pages to read, up to 10 at a time, using the page numbers your PDF viewer shows. The PDF stays on your device and only the pages you pick are sent to be read. Lines that start from a diagram, and old descriptive notation such as P-K4, are not supported yet.

Can Enpasso read a position from a screenshot or diagram?

Yes, on every plan and at no cost. Tap + in the chat, choose Scan or photo, then A board position. The picture is read on your device and is not uploaded, then shown on a board for you to check and correct before you open it. A screenshot of an online board or a book diagram works best; photos of a real board are not supported yet.

What if it misreads my handwriting or my screenshot?

It can happen: handwriting, print quality and unusual piece sets all affect it. Everything is shown to you first, with the moves or squares it was unsure about marked, and you correct them before anything is saved.

Lichess Integration

How do I connect my Lichess account?

Go to Settings → Platforms and click "Connect Lichess". You'll be redirected to Lichess to authorise the connection. Once connected, you can import your games directly.

What permissions does the Lichess connection require?

Enpasso requests read access to your Lichess game history. We do not request permission to play games on your behalf or access private messages.

How do I disconnect Lichess?

Go to Settings → Platforms and click "Disconnect". This removes the connection and deletes the stored access token.

The AI Coach

What is an AI chess coach?

An AI chess coach is software that reviews your games and explains your moves in plain language instead of just an engine evaluation number. Enpasso pairs a top-tier chess engine with a frontier language model so it can point out not just what the best move was, but why your move fell short.

Is an AI chess coach as good as a human coach?

An AI chess coach like Enpasso is available any time, reviews every game you play, and costs a fraction of a human coach’s hourly rate — but it doesn’t replace the judgment of an experienced human coach for high-level strategic guidance. Most players use Enpasso for daily game review and training between (or instead of) human coaching sessions.

Which AI model powers the coach?

The coach is powered by a frontier large language model selected for chess reasoning quality. Positional and tactical evaluations are backed by a top-tier chess engine running locally in your browser.

Can I change how the coach communicates?

Yes. Go to Settings → Coach Personality and choose from five styles: Balanced, Encouraging, Strict, Analytical, or Socratic. Each changes the tone and teaching approach.

Is my chat history saved?

Yes. Your coaching conversations are saved and available when you return to the coach workspace. You can start a new session at any time.

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